Tickets

Dear friends, basketball lovers and fans of «Astana» Basketball Club!

In the season 2021/2022, tickets for VTB United League home matches are sold only on the Ticketon.kz website. On the day of the game, the box office in the arena will not work.

During matches, fans will enter the arena through the northern entrance according to the scheme:

 

RULES FOR ATTENDING VTB UNITED LEAGUE MATCHES

Dear fans, we ask you to carefully read the rules for attending VTB United League home matches of the basketball club "Astana".  These measures were introduced for your safety and your health in accordance with the requirements of the Ministry of Health.

Home matches are allowed with the participation of spectators when no more than 70% of the seats in the stands filled, in compliance with enforced sanitary-anti-epidemic and sanitary-preventive measures.
  • Spectators are allowed to enter the arena only if they have a green status in the mobile application "Ashyq".
  • Upon entering the arena, all spectators must go through the procedure for measuring the temperature with a non-contact thermometer. Spectators with a high temperature - 37 degrees and above will not be allowed to the match (tickets are not subject for return).
  • Spectators with visual symptoms of respiratory illnesses - runny nose, sneezing, coughing, etc., are not allowed into the arena (this is not a reason for ticket refunds).
  • Spectators are allowed to enter the arena only if they wear personal protective equipment (masks or respirators). They cannot be removed during the entire time spent in the arena.
  • Throughout the match, spectators must maintain a social distance from each other at a distance of at least 1.5 meters.
  • Seating in the stands is made in accordance with the rules of social distance. It is necessary to take seats in the stands strictly in accordance with the information on the tickets.

Please be aware of the fact that during the matches the food outlets will not work and it will not be possible to buy tickets at the stadium ticket offices.

Friends, we ask you to be responsible for attending the match. Follow all the above rules, take care of yourself and those around you. Good luck and see you at the matches!


 
 
RULES OF CONDUCT IN SPORTS FACILITIES
DURING THE MATCHES OF VTB UNITED LEAGUE AND THE NATIONAL LEAGUE OF KAZAKHSTAN

These Rules determine the norms of behavior of spectators in the sports facility when attending basketball matches held on the territory of the Republic of Kazakhstan, where a “home” match against a foreign Club is held.

1. GENERAL PROVISIONS:

1.1. Spectators are citizens who arrived at the sports facility with an entrance ticket, season ticket, invitation, other documents of the established form, and not related to the organization and provision of the match.

1.2. In order to ensure the safety of certain categories of spectators, the organizer of the match may introduce special conditions for visiting the match for these categories with the obligatory prior notification of the decision taken to the administration of the sports facility, law enforcement agencies, spectators before the start of the tickets sale .

1.3. Entering the sports facility implies acceptance of these Rules by the spectators, which are in effect during the entire time they are in the sports facility.

1.4. Control over compliance with the rules is entrusted to the organizer of the match, law enforcement officers, fire officials, as well as sports facility services involved in ensuring the access control, seating for spectators and protecting public order (security services, private security companies, controllers, administrators, volunteers, etc. .).

1.5. Spectators who do not comply with the Rules are not allowed into the sports facility or expelled from it without reimbursement of the cost of a ticket, and in cases of their illegal actions they shall be brought to administrative or criminal liability.

1.6. The organizer of the match has the right to conduct photo-video filming of spectators to prevent illegal activities.

1.7. In case of the Rules violation performed by a spectator, the match organizer and the sports facility administration may consider denying the violator access to the sports facility for other basketball matches.

2. THE VIEWERS HAVE THE RIGHT:

2.1. If you have entrance tickets, season tickets, invitations, and other access documents, one can enter the sports facility before and during the match. The entry time to the sports facility is determined by a joint decision of the match organizer, the administration of the sports facility and law enforcement agencies.

2.2. Use all services provided by the organizers of the match and the administration of the sports facility.

2.3. Bring sports facilities to the stands and use: attributes officially sold by the club in sports facilities;

2.4. An appointed person of the fans' associations representatives in order to support the team, are allowed to carry and use:
drums with one membrane, with an open bottom, up to 60 cm in diameter and height up to 40 cm, with standard sticks;
banners of various configurations, provided that they are placed in the stands in such a way that they do not interfere with the viewing of the match by other spectators. Their placement in the sports facility is determined by the organizer, responsible for safety, in agreement with the administration of the sports facility, the head of the law enforcement headquarters at the match and the representative of the Ministry of Emergencies. Banners must be made of non-flammable materials (treated with special compounds), supplied with appropriate fire safety certificates. The content of banners should be directed only to support your Club, not contain offensive, obscene, provocative texts, words, symbols, images;
flags on a plastic hollow pole. The length of the shaft cannot exceed 1.5 meters. Flags must be made of non-flammable materials (treated with special compounds) and have appropriate fire safety certificates. The use of such flags is allowed in the "guest" and "fan" sectors. The content of images on flags should be directed only to support your club, not contain offensive, obscene, provocative texts, words, symbols, images;
other means of supporting the team. The use of other means of support may be permitted by a joint decision of the organizer, the administration of the sports facility and the leadership of the headquarters of law enforcement agencies.

The owners of the above attributes, 1.5 hours before the start of the match, are obliged to present them for compliance with the requirements to representatives of the match organizer, the administration of the sports facility and the headquarters of law enforcement agencies, the Ministry of Emergency Situations.

In the event of a violation of these Rules, a decision may be made to prohibit the use of the aforementioned means of cheering at basketball matches.

3. THE VIEWERS ARE OBLIGED TO:

3.1. To present to the employees carrying out the access control regime, entrance tickets, season tickets, invitations, other documents giving the right to enter the sports facility, as well as passes for the entry of vehicles into its territory.

3.2. In order to ensure safety, prevent the entry of prohibited items at the entrance to the sports facility, and in some cases at the entrance to the adjacent fenced area, pass special control (inspection).

3.3. Take seats in the stands according to entrance tickets, subscriptions and invitations.

3.4. Comply with the lawful orders of the match organizer, the administration of the sports facility, law enforcement and fire officials, observe public order and generally accepted standards of conduct.

3.5. Immediately inform the administration of the sports facility and law enforcement officials about cases of detection of suspicious objects, cases of smoke or fire, offenses being committed, and other security threats.

3.6. Take good care of the property of the sports facility, keep it clean.

4. VIEWERS ARE PROHIBITED:

4.1. To be  in a state of alcoholic, drug or toxic intoxication while being in a sports facility.

4.2. Bring to the sports facility, use, activate:
  • alcohol;
  • any kind of weapon and ammunition;
  • stabbing or cutting objects;
  • smoke bombs;
  • flares;
  • signal flares;
  • firecrackers;
  • pyrotechnics,
  • other substances, objects, products, including homemade ones, the use of which can lead to smoke, ignition and other negative consequences;
  • flammable, explosive, poisonous, poisonous and pungent-smelling substances;
  • flammable, flammable materials and objects;
  • dyes;
  • narcotic drugs;
  • radioactive materials;
  • nerve and tear gas canisters;
  • laser devices;
  • other items that can be used as weapons;
  • cans, glass, plastic dishes, bottles and containers;
  • bulky items that can disturb other spectators, as well as the normal conduct of the event;
  • sound reinforcement equipment;
  • radio stations.

4.3. Smoking in places where it is prohibited by the administration of the sports facility.

4.4. Kindle fire.

4.5. Throw objects into the stands, the playing field and the space around it, as well as purposefully at spectators, athletes, coaches, referees, representatives of Clubs, sports facilities, law enforcement officers, officials of the competition organizer.

4.6. Wear and display signs, paraphernalia and other symbols of a fascist and racist nature.

4.7. Use words and expressions, as well as gestures of a fascist and racist nature.

4.8. Use obscene and offensive words and expressions, as well as gestures.

4.9. Use attributes, banners, chants, shouts, gestures inciting social, racial, religious, national and interstate hatred, as well as social, racial, religious, national and interstate superiority.

4.10. Use elements of your clothes, other objects and methods for the purpose of hiding the face.

4.11. Violate public morals and norms of behavior by exposing body parts while in a sports facility.

4.12. Behave in a provocative, threatening manner towards spectators and participants of the match, endanger the life and safety of oneself, others, or endanger anyone in any way.

4.13. Go beyond the fences to and onto the ice field, appear in the dressing rooms of teams, referees, press centers and other office premises.

4.14. To be during the match in the aisles, on the stairs, interfere with the movement of participants and spectators, stand on chairs, jump, perform illegal actions while in the stands, climb on fences, parapets, lighting devices, masts, supporting structures, damage property sports facilities and spectators.

4.15. Come to the sports facility with animals.

4.16. Conduct any political action.

4.17. Trade, distribute in any way advertising, souvenir, political, religious and racist products (including posters, leaflets, booklets).

4.18. Carry out speculative trading of match tickets.